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Frequently Asked Questions

What is a template?

Once the details of your quote have been approved a templating technician will be scheduled to visit your home/project site.  Using special laser equipment, they will measure your project and create a drawing that will be used by the factory to cut your tops.  (Please note creating the final drawing is very detailed and time consuming and may take 12-24 hours to complete.)  Once your sales manager has received the drawings, they will revise your quote based on the actual measurements.  Upon final approval we will begin the process of fabricating your countertops. 

Preparing for Template:

We will visit your home to measure your project using our state-of-the-art laser equipment.  This allows us to perfectly measure your job and create a template or drawing of the exact dimensions of your countertops. To help ensure the best possible outcome please review the following information:
  • In order to obtain accurate measurements for your new countertops, cabinets must be fully installed and level
  • Sinks not provided by Debeer need to be on site
  • Farmhouse style sinks must be fully installed in the cabinet
  • Countertops should be cleared
  • Homeowner/builder required to be on site
  • All fixtures cooktop/range/downdrafts/ soap dispensers should be on site

About Your Installation:

  • Please assure that driveway area is clear and that there is a clear pathway into the home for the installer be able to safely carry materials into your home
  • Please make sure all pets are secured
  • Remove any loose rugs from the floor and make sure floors are dry
  • Plumbing will be disconnected by your install team; however, you will need to arrange to have a plumber to reconnect
  • Faucets, cooktops, air switch, downdrafts and cooktops/ranges must be on site
  • Empty top drawers

Other notes:  Template and installation times can vary due to a large variety of factors beyond our control.  Please be prepared to be available the entire day of template/installation. You may call our front desk to check for approximate times on the day of your template and or install.

Appointments are not required but are appreciated so that we can service you in a timely manner. 
For larger projects such as new home construction it is advisable to schedule an appointment so extra time can be set aside to help with all your selections.
Please call our office and they will be happy to help schedule an appointment for you.  

We cover the states of North and South Carolina, Alabama, North Florida, Tennessee and Georgia.

Please bring any cabinet plans, architectural drawings, rough sketch/drawings, measurements, samples of paint/ cabinet/tile colors.

Yes, we have thousands of full slabs for you to view!  

No, we can remove those for you during the installation process. 

We require 75% down to schedule your installation and 25% the day of completion.  Payments can be made free of charge via ACH on our payment portal.  Credit card payments will incur a  2.5% fee.   If remaining balance is not paid within 72 hours of completion a  late payment fee will be applied.  Payments can be made in person at the showroom and also given to installer.

The rule of thumb in home remodeling is from the ceiling to the ground therefore we HIGHLY recommends that you proceed in this order: ceiling > wall > cabinets > countertops > flooring.
Yes. All appliances, such as sinks, stoves, cook tops, faucets, hoods, and microwaves MUST be present at the time of installation. However, these items do not need to be installed upon the arrival of our installers.
No. we WILL NOT reconnect gas lines, electricity and plumbing, since we are not licensed in these areas. However, we WILL shut off the water before installations. Under no condition will we reconnect plumbing and gas. Please refrain from requesting this of our installers as we will not assume any responsibility if you do so.
No. Should a vanity have an existing mirror resting on top of the backsplash, we will attempt to remove the mirror at the customer’s request, but WILL NOT be liable should the mirror be damaged during the removal. We WILL NOT reinstall the mirror under any circumstance. Buyer MUST find a professional mirror company to reinstall the mirror.
Yes. However, you need to perform the demolition in such a manner as to not directly affect the structural integrity of the existing cabinets. We will assess the condition of the cabinets prior to installation. Should we assess that the cabinets are not suitable for installation; we will work with you to reschedule an install date once the cabinets have been fixed to a satisfactory condition. The job site must be completely clear of all debris and the old backsplash must be completely removed.
It will be a joint effort by we and our customers. We will use drop cloth to cover the flooring and base cabinets (if necessary) before demolition. This will help prevent dust from spreading in the kitchen and debris from damaging the flooring. The demolition process will create dust that cannot be avoided. Buyer should cover nearby furniture, and remove any items that could be damaged by dust. Our customers need also remove all drawers and kitchenware under the counter. On-site fabrication and installation creates significant levels of dust, debris, and waste water. We will make every effort to contain such pollution during the installation process but cannot guarantee a clean working site during the course of installation. We can guarantee that the job site will be left in a similar condition than it was immediately prior to the installation.

Included in your job is the allowance of up to four custom drilled holes for faucets, soap dispensers, air vents, etc. In order to ensure a perfect fit, our customers need to have ALL faucet pieces available at the time of installation.

Ready to design your dream kitchen or bathroom?

Fast-Track Delivery & Installation

Experience the deBeer Granite and Marble difference – a streamlined process that lets you choose the perfect materials without disrupting your daily routine. Our aim is to offer you a hassle-free experience, ensuring countertops you’ll take pride in. Upon receiving your project measurements, expect a detailed project quote within 1 to 2 business days. Swift installation is our promise, with countertops typically completed within 7 business days!

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